FAQ

How long does it take to process my order?

COVID-19 Update: Uphold Your Crown Statement Tees may take up to 15 business days to process the order. Thereafter, allow 3 business days for shipping. 

Please allow 3 business days to process all other orders.

What is the return policy?

Please read the descriptions of all items, as all  SHIPPED purchases are final sale. Full refunds may be given if order fulfillment times are delayed. 

Can I customize my GLAM Box?

There is no way to customize a GLAM Box at this time. However, adding additional products to your GLAM Box can be accommodated.

How do I request a product addition to my GLAM Box?

Contact Brandie with your additional product request here. If you are unsure about your necessary product, please provide a detailed description of the challenges you're having with your hair. Brandie will then recommend the right product addition to your GLAM Box order.

Can I pick up my order?

Pickup is available (when possible), if you are in the DMV area. Feel free to email Brandie at [email protected] if you wish to pick up an order. All requested orders must be paid before the pickup date.